Customer Services

FREQUENTLY ASKED QUESTIONS

    FAQs about the Rejuveneck Skin Care Product:

  1. Why do I have such a sagging neck?
  2. Is it really possible for me to improve my saggy neck skin?
  3. Will Rejuveneck Treatment Cream stop wrinkles on my neck from forming?
  4. How does the Rejuveneck Neck Wrap help prevent wrinkles on my neck?
  5. Lately I have noticed that my chest area looks aged. The skin is loose and creased along with obvious sun damage. Will Rejuveneck Treatment Cream really help this area?
  6. Is there anything else I can do to reduce the wrinkles I already have and prevent others from forming?
  7. Rejuveneck Neck Treatment Cream has really improved the wrinkles on my neck area. Because of the results I have seen, I would like to use the cream on my face. Is this ok?
  8. How can Rejuveneck Neck Wrap help me stop a Menopausal Hot Flash? You mentioned it would help stop a Heat Flash. What's the difference?
  9. The Essential Oils really smell great but how are they therapeutic?
  10. My husband has sensitive skin prone to razor burn and rash. Will the cream help?

    FAQs about Payment and Shipping:

  11. What are accepted payment methods for orders?
  12. How long will it take to receive my order?
  13. What if I do not receive my order?
  14. What are your shipping policies?
  15. My shipping address is different than my billing address
  16. Do you ship internationally?
  17. Is there any other way for me to place an order?
  18. I have so much junk e-mail these days that I am hesitant to give out my e-mail address. Will you distribute my personal information?
  19. What is your return policy?
  1. Why do I have such a sagging neck? (Back to the top)

    As we age, saggy, wrinkly skin becomes more of a problem. Each day our neck and décolleté are exposed to a bombardment of environmental abuse. So powerful, so pervasive is the damage that over time, changes begin to appear. The skin on our face and neck begins to lose its elasticity as we age and facial and neck muscles no longer hold our skin in place. Wrinkles and creases begin to form. Blotches and dark spots appear and our skin begins losing its vitality and firmness. Other factors that play a role in our tendency to get saggy skin are genetics, environment, climate, general health, personal habits and measures we take to care for our skin.

  2. Is it really possible for me to improve my saggy neck skin? (Back to the top)

    Yes, definitely! In the past, the most effective way to deal with lose, saggy skin on our necks was with surgery, derma-fillers and harsh chemical peels. These treatments are expensive, have a list of possible side effects and often need to be repeated multiple times to see and maintain results. Today, advancements in science and technology have allowed the creation of noninvasive topical treatments such as Rejuveneck Neck & Décolleté Treatment creams that are revolutionary in our fight against wrinkles.

  3. Will Rejuveneck Treatment Cream stop wrinkles on my neck from forming? (Back to the top)

    Yes! Our creams are specially formulated with advanced ingredients known for their proven effectiveness and powerful anti-aging properties. Rejuveneck Treatment is designed to solve the visible problems and make strong preventative measures for the future.

  4. How does the Rejuveneck Neck Wrap help prevent wrinkles on my neck? (Back to the top)

    The formation of creases and wrinkles can be caused by bad posture and repeated movements over time. Wearing the Neck Wrap will help stop neck sagging by holding the neck and chin up while working, resting or sleeping. Wearing the Neck Wrap after applying one of the Treatment Creams will allow for better penetration of the cream.

  5. Lately I have noticed that my chest area looks aged. The skin is loose and creased along with obvious sun damage. Will Rejuveneck Treatment Cream really help this area? (Back to the top)

    Yes, definitely! Along with our neck, our cleavage and upper chest often show signs of aging. Rejuveneck Neck Treatment Creams are designed specifically for the thin, delicate skin in these areas.

  6. Is there anything else I can do to reduce the wrinkles I already have and prevent others from forming? (Back to the top)
    • Apply a broad-spectrum sunscreen to your neck and chest every morning. The sun's rays can damage your skin even on overcast days.
    • Use a gently exfoliant once a week.
    • Apply Rejuveneck Treatment Cream in the morning before you put on foundation and again at night.
    • Drink lots of water. Staying hydrated will keep your skin looking plump and radiant.
    • Don't smoke.
    • Stand up straight, roll you shoulders back and always try to keep your CHIN UP. Letting the chin fall toward the chest will eventually result in unwanted creases and wrinkles. By bringing the head into a natural alignment with the shoulders, you will likely see several creases (and possibly a second chin) disappear immediately. Wear Rejuveneck Neck Wrap at night to prevent the chin from drooping during sleep.

  7. Rejuveneck Neck Treatment Cream has really improved the wrinkles on my neck area. Because of the results I have seen, I would like to use the cream on my face. Is this ok? (Back to the top)

    Although our cream is designed specifically for your neck, you can certainly use it everywhere! Rejuveneck Treatment Cream is a rich, deeply penetrating cream, so only a small amount is needed. Use it on your face to reduce fine lines around your eyes and mouth. (If you are prone to breakouts, please test the cream in a small area first. Remember to apply cream in an upward and inward motion. Your chest, backs of hands, knees...anywhere you want to see results.

  8. How can Rejuveneck Neck Wrap help me stop a Menopausal Hot Flash? You mentioned it would help stop a Heat Flash. What's the difference? (Back to the top)

    A Hot Flash is typically a symptom of changing hormone levels that are considered to be characteristic of Menopause. It is experienced as a feeling of intense heat with sweating and rapid heartbeat. Heat flash maybe another way to describe this occurrence but can also be used to describe the sensation of a person's body temperature rising quickly for reasons other than menopause. To effectively reduce your next Hot Flash, take a chilled or frozen gel pack, insert it in the sleeve, wrap yourself in coolness and beat the heat! If you suffer from frequent Hot Flashes, we suggest having two Neck Wraps. Keep one in the freezer or refrigerator and another in an insulated lunch type bag to take with you during the day or to keep by your bed at night. This way you always have one ready when you need it.

  9. The Essential Oils really smell great but how are they therapeutic? (Back to the top)

    Scientific studies have shown that the chemical components of essential oils can exert specific effects on the mind and body. The smells enter through the nose to the limbic system, the part of the brain that controls our moods, emotions, memory and learning. Used aromatically or applied topically, essential oils are a natural way to calm, balance and purify your body, mind and soul. Many people have experienced heir benefits for thousands of years. Rejuveneck Essential Oils use only high quality plants and herbs to create over 20 essential oils. These oils are combined to create three unique fragrances designed to Restore, Replenish and Rejuvenate.

  10. My husband has sensitive skin prone to razor burn and rash. Will the cream help? (Back to the top)

    Yes! Used regularly, Rejuveneck Treatment Cream can stop painful rash caused by shaving. Razor burn is small nicks (wounds) in the skin caused by shaving. Using Rejuveneck Treatment Cream can not only reduce existing bumps and soothe irritated skin, but help prevent future burns. Well moisturized skin will effectively decrease razor drag. Our intense moisturizing creams are formulated with Hyaluronic acid and CoQ10 to slough dead skin. Removal of dead skin will allow inflamed, ingrown hairs to rise above the skins surface. Centella Asiatica extract acts as an anti-inflammatory and wound healing agent. Natural plant and flower extracts soothe and hydrate irritated skin. Vitamins and advances peptides boost skin repair and cell regeneration.

  11. What are accepted payment methods for orders? (Back to the top)

    We accept Visa, MasterCard or American Express as forms of payment for orders. Domestic money orders are also acceptable forms of payment, and can be sent to our corporate headquarters along with all information needed to process the order (items desired, shipping address and contact information). These orders will be processed after the funds have cleared the bank. Funds should be made payable to Rejuveneck. Only cashier checks and money orders from U.S. banks will be accepted. We unfortunately cannot accept Discover cards or international funds and money orders at this time. All orders will be billed in U.S. currency.

  12. How long will it take to receive my order? (Back to the top)

    It depends on the time of day you place your order and where it is being shipped to. For orders placed before noon during the week we will ship the same day. Orders placed after noon will be shipped out on the following day. For orders placed Friday evening through Sunday, they will be processed and shipped out on the following Monday. If you place your order on a holiday, your items will be shipped on the next business day. When your order has been shipped, you will receive a confirmation e-mail if one was provided. The confirmation email will contain a UPS tracking number for the package. You can visit UPS.com or call (800) PICK-UPS to obtain tracking information. UPS delivery takes anywhere from 1-10 business days. Your order is being shipped from South Florida so orders going to most places will take 2 to 4 days while orders to California may take 7-9 business days. For our customer's convenience, we will also offer overnight and two day shipping where available for an additional fee.(Back to the top)

  13. What if I don't receive my order? (Back to the top)

    If you do not receive a confirmation e-mail within 5 days of placing your order, please feel free to contact us at service@rejuveneck.com to confirm its receipt. Otherwise, if you did receive the confirmation e-mail but never actually received your package, please contact our fulfillment center at (561) 863-4204 to report a claim. We will then begin a procedure in conjunction with UPS to determine the location of the package and the reason for its non-delivery. (Back to the top)

  14. What are your shipping policies? (Back to the top)

    All orders will be shipped via UPS standard ground unless expedited delivery is requested. Please see shipping chart for more details.

    SHIPPING CHART with estimated delivery time.

    USA standard Ground2-8 Business Days
    Expedited (USA) 2-4 Business Days
    Next Day Air1 Business Day
    For APO/FPO, Alaska7-10 Business Days
    Hawaii, Guam, PR 7-10 Business Days
    US Virgin Islands 7-10 Business Days
    Canada7-14 Business Days
    International Standard Airmail2-3 Weeks
    International Express Airmail7-10 Business Days
    (Back to the top)

  15. My shipping address is different than my billing address. (Back to the top)

    Rejuveneck allows you to ship to an address other than your billing address. However, we do require that you provide us with the billing address that match's your credit card institutions records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders may be placed on hold if we are unable to confirm the billing information with your credit card bank. If you are using an international credit card, we may require that you provide us with a signed authorization and proper identification to ship your products.
    Send a Fax Authorization to (970)223-9796 containing the following items:
    a) Copy of the front and back of your credit card.
    b) Copy of a picture ID
    c) A statement reading "I authorize Rejuveneck.com to ship my order to the following (shipping) address, followed by the billing address.
    d) A hand written signature and e-mail to: service@rejuveneck.com or mail to Rejuveneck, at 803 Province Road, Fort Collins, CO 80525. Attention: Customer Service. (Back to the top)

  16. Do you ship internationally? (Back to the top)

    We do ship internationally to most countries. Please select the "INT- International Shipping" option. This option must also be used for orders being delivered to APO/FPO addresses as we may not be able to use our common carrier for these deliveries. There is an added fee for additional paperwork and trips to the post office that must occur for these shipments. If you have any further questions about any of our shipping policies please contact us at service @rejuveck.com (Back to the top)

  17. Is there any other way to place an order? (Back to the top)

    We are able to take your order over the phone. If you feel more comfortable doing so, please feel free to call us at (888)409-2009 to speak with one of our customer care representatives. We will be happy to assist you any way we can. (Back to the top)

  18. I get so much junk e-mail these days that I am hesitant to give out my e-mail address. Will you distribute my personal information? (Back to the top)

    We understand your concerns. It is frustrating opening up your e-mail box to find countless ads for business and people you do not know. We promise not to distribute or sell any of your personal information, including e-mail addresses. The only time your e-mail address will be used will be to send you a confirmation e-mail after your order has been received. If you are ordering from the Internet, we will not be able to process your order without an e-mail address. (Back to the top)

  19. What is your return policy? (Back to the top)

    Rejuveneck is here to provide you with excellent, high quality products. However, in the rare instance that you receive defective or incorrectly shipped product, you can return the item to us. Returning an item is as easy as 1 -2- 3.
    1) Email service@rejuveneck.com or call (888) 409-2009 and tell us the problem (whether the product is incorrectly shipped or defective) within 7 days of receipt or your order for replacement or refund. If your package has been damaged in shipment, please keep the box for UPS to examine. Incorrectly shipped product must be returned UNUSED.
    2) We will issue a call tag so you can ship back to us the wrong or defective product. Items must be shipped back to us with the original invoice and a print out of our reply.
    3) Return items to Southend Fulfillment, Inc., 1946 Avenue L, Riviera Beach, FL 33404, with "Attention: Customer Service" on the box.

    WE CAN ONLY ISSUE A REPLACEMENT OR REFUND AFTER WE RECEIVE THE RETURNED MERCHANDISE. ALL THREE STEPS MUST BE FOLLOWED CORRECTLY TO QUALIFY FOR REPLACEMENT OR REFUND. WE CAN ONLY OFFER REPLACEMENT OR REFUND FOR MIS-SHIPPED OR DEFECTIVE PRODUCT AND NOT FOR ANY OTHER REASON. (Back to the top)